Terms and conditions of use

Terms & Conditions

O'Poêle - www.o-poele.com

(only french terms are referents)


These conditions of sale are concluded on the one hand by the company O'Poêle SARL with capital of 10,000 euros, whose registered office is located in the village, Montromant 69610, registered with the Trade and Companies under number SIREN LYON 750745010 hereinafter referred to as "O'Poêle" and secondly, by any person or entity wishing to make a purchase via the website "O'Poêle" ( www.o-poele.com ) hereinafter " the buyer. "


These conditions of sale define the contractual relationship between the buyer and O'Poêle and conditions apply to all purchases made through the merchant site O'Poêle that the buyer either professional or consumer.The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these terms and conditions.

These conditions shall prevail over any other general or special conditions not specifically approved by O'Poêle. O'Poêle reserves the right to modify these terms and conditions at any time. In this case, the applicable conditions will be those in force on the date of the order by the purchaser.

Characteristics of goods and services

Products and services are those listed in the catalog published on the site O'Poêle. These products and services are offered within the limits of available stocks. Each product is accompanied by a description provided by the supplier for some of them, marked DF, the buyer can have access to the vendor's documentation.

The photographs in this catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to colors.


The prices listed in the catalog are prices in euros taking into account the VAT applicable on the date of the order, any rate change will be reflected in the price of goods or services. O'Poêle reserves the right to modify its prices at any time, except that the prices listed in the catalog on the day of the order shall be applicable only to the buyer. The prices indicated on the products do not include shipping and delivery.

Geographical area

The online sale of products and services presented in this site is for buyers who reside in France, Dom-Tom or Monaco and supplies required in these areas.


The buyer, who wishes to buy a product or service must:

1. fill out the identification which show all the data requested or giving customer number if any;

2. fill out the online order form giving all the references of selected products or services;

3. Validate the order after reviewing;

4. make payment under the terms;

5. confirm the order and payment. Confirmation of the order implies acceptance of these conditions of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions. The seller will email confirmation of the order recorded.


Buyers, non-professional individuals, have a withdrawal period of qutorze days after the delivery of their order to return the product to the seller for exchange or refund without penalty. A label will be back available on request by email or phone.

Terms of payment

The price is payable to the order.

Payments made by credit card will be realized through the secure SPPLUS the savings which uses SSL (Secure Socket Layer) so that the transmitted information is encrypted by software and no third party can become acquainted during transport network.

The buyer's account will be debited within 3 working days for payments by credit card and PAYPAL payments immediately. For orders paid by check, the check will be cashed upon receipt.

An invoice is sent by email when the order is placed and also in the package.


Deliveries are made to the address indicated in the order that can only be in the area agreed. The risks are borne by the purchaser at the time the goods have left the premises O'Poêle.

In case of damage during transportation, complaint must be made with the carrier within three days of delivery.Delivery times are only indicative and if they exceed thirty days from the date of the order, the contract may be terminated and the buyer paid.

Free delivery from € 150 purchase

Delivery is free for orders worth more than or equal to 150 € (excluding postage), and a total weight not exceeding 30 kg free This is valid only for delivery in France.


All products supplied by the seller have the legal guarantee provided by Article 1641 of the Civil Code. In case of non-conformity of a product, it can be returned to the vendor who will exchange or refund. All claims, requests for exchange or refund must be made by post to the following address: Customer Service, The village, 69610 Montromant within thirty days of delivery.


The seller, in the process of selling online is only bound by an obligation of means, his liability can not be held liable for damages resulting from the use of the Internet such as data loss, intrusion, viruses, break service, or other unintended problems. Intellectual Property All elements of the site are O'Poêle and remain the intellectual property and proprietary O'Poêle.

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the express written consent of O'Poêle.

Personal data

Accordance with the law relating to data, files and freedoms of January 6, 1978, the information containing names of buyers may be subject to automated processing. O'Poêle reserves the right to collect information on purchasers including by using cookies, and, if desired, to transmit commercial partners collected information.

Buyers may oppose disclosure of their details by notifying O'Poêle. Similarly, users have a right to access and correct data concerning them, according to the law of January 6, 1978. The automated processing of information, including the management of e-mail users of the site has been declared to CNIL 10 April 2012 with registered number 1578962.

Archiving? Proof

O'Poêle archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of article 1348 of the Civil Code. The registers of O'Poêle will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Settlement of disputes

These conditions of online sales are subject to French law. In case of dispute, jurisdiction is given to the competent courts of Paris, notwithstanding plurality of defendants or warranty.

Satisfied or refunded

Accordance with the legislation governing distance selling, you have 14 days from receipt of your order to return it if it does not suit you more. We will refund your entire order (shipping included GO) upon receipt of goods shipped back. Only shipping costs for the return will be your responsibility.


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Contact us

Our hotline is available Monday to Friday
10h-12h / 14h-17h

Phone : 09 72 32 26 79

our hotline

* Les délais des produits marqués "Disponible" peuvent varier selon l'activité du fournisseur. Ils correspondent aux délais d'expédition minimum et maximum observés et sont exprimés en jours ouvrés. Nous enregistrons des expéditions hors délai dans environ 3% des commandes suite à des erreurs ou des retards du fabricant. Dans ce cas, nous vous avertirons par mail afin de vous en informer.